مؤتمر
Study on the Continuous Quality Improvement of Telecommunication Call Centers Based on Data Mining
العنوان: | Study on the Continuous Quality Improvement of Telecommunication Call Centers Based on Data Mining |
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المؤلفون: | Shu-guang, He, Li Li, Er-shi, Qi |
المصدر: | 2007 International Conference on Service Systems and Service Management Service Systems and Service Management, 2007 International Conference on. :1-5 Jun, 2007 |
Relation: | 2007 International Conference on Service Systems and Service Management |
قاعدة البيانات: | IEEE Xplore Digital Library |
ردمك: | 1424408849 9781424408849 1424408857 9781424408856 |
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تدمد: | 21611890 21611904 |
DOI: | 10.1109/ICSSSM.2007.4280171 |