On customer satisfaction of school bus based on Kano model: A case study in Shanghai

التفاصيل البيبلوغرافية
العنوان: On customer satisfaction of school bus based on Kano model: A case study in Shanghai
المؤلفون: Ruo-Yu Xu, Rui Zheng, Ling-Yu Jiang, Hong-Bin Yan
المصدر: 2016 13th International Conference on Service Systems and Service Management (ICSSSM) Service Systems and Service Management (ICSSSM), 2016 13th International Conference on. :1-5 Jun, 2016
Relation: 2016 13th International Conference on Service Systems and Service Management (ICSSSM)
قاعدة البيانات: IEEE Xplore Digital Library
الوصف
ردمك:9781509028429
تدمد:21611904
DOI:10.1109/ICSSSM.2016.7538455