دورية أكاديمية
Predicting overall customer satisfaction: Big data evidence from hotel online textual reviews
| العنوان: | Predicting overall customer satisfaction: Big data evidence from hotel online textual reviews |
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| المؤلفون: | Zhao, Yabing, Xu, Xun, Wang, Mingshu |
| المصدر: | In International Journal of Hospitality Management January 2019 76 Part A:111-121 |
| قاعدة البيانات: | ScienceDirect |
Full Text Finder | تدمد: | 02784319 |
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| DOI: | 10.1016/j.ijhm.2018.03.017 |