دورية أكاديمية
A stochastic programming model for scheduling call centers with global Service Level Agreements
| العنوان: | A stochastic programming model for scheduling call centers with global Service Level Agreements |
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| المؤلفون: | Robbins, Thomas R., Harrison, Terry P. |
| المصدر: | In European Journal of Operational Research 16 December 2010 207(3):1608-1619 |
| قاعدة البيانات: | ScienceDirect |
Full Text Finder | تدمد: | 03772217 |
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| DOI: | 10.1016/j.ejor.2010.06.013 |