دورية أكاديمية
Implementing total quality management with a focus on enhancing customer satisfaction
| العنوان: | Implementing total quality management with a focus on enhancing customer satisfaction |
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| المؤلفون: | Mehra, Satish, Ranganathan, Sampath |
| المصدر: | International Journal of Quality & Reliability Management, 2008, Vol. 25, Issue 9, pp. 913-927. |
| URL الوصول: | http://www.emeraldinsight.com/doi/10.1108/02656710810908070 |
| قاعدة البيانات: | Emerald Insight |
Full Text Finder | تدمد: | 0265671X |
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| DOI: | 10.1108/02656710810908070 |