دورية أكاديمية
Steps on the Route to Service Quality
| العنوان: | Steps on the Route to Service Quality |
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| المؤلفون: | Cooper‐Mitchell, Mike |
| المصدر: | Managing Service Quality: An International Journal, 1994, Vol. 4, Issue 1, pp. 18-20. |
| URL الوصول: | http://www.emeraldinsight.com/doi/10.1108/09604529410796116 |
| قاعدة البيانات: | Emerald Insight |
| تدمد: | 09604529 |
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| DOI: | 10.1108/09604529410796116 |