دورية أكاديمية
Failure to maintain customers: antecedents and consequences of service downgrades
| العنوان: | Failure to maintain customers: antecedents and consequences of service downgrades |
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| المؤلفون: | Lin, Liming, Guo, Zhaoyang, Zhou, Chenxi |
| المصدر: | Journal of Service Theory and Practice, 2023, Vol. 33, Issue 3, pp. 387-411. |
| URL الوصول: | http://www.emeraldinsight.com/doi/10.1108/JSTP-03-2022-0057 |
| قاعدة البيانات: | Emerald Insight |
Full Text Finder | تدمد: | 20556225 |
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| DOI: | 10.1108/JSTP-03-2022-0057 |