دورية أكاديمية
Empowerment in call centers and customer satisfaction
| العنوان: | Empowerment in call centers and customer satisfaction |
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| المؤلفون: | Proenca, Teresa, Rodrigues, Helena |
| المصدر: | Management Research: Journal of the Iberoamerican Academy of Management, 2021, Vol. 19, Issue 2, pp. 143-161. |
| URL الوصول: | http://www.emeraldinsight.com/doi/10.1108/MRJIAM-01-2021-1129 |
| قاعدة البيانات: | Emerald Insight |
Full Text Finder | تدمد: | 15365433 |
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| DOI: | 10.1108/MRJIAM-01-2021-1129 |