مورد إلكتروني
How does an enterprise system implementation change interpersonal relationships in organizations
| العنوان: | How does an enterprise system implementation change interpersonal relationships in organizations |
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| بيانات النشر: | Emerald 2021-06-28 |
| تفاصيل مُضافة: | Bala, Hillol Venkatesh, Viswanath Ganster, Daniel C. Rai, Arun |
| نوع الوثيقة: | Electronic Resource |
| وصف مادي: | Pages 1824-1847 24 page(s) |
| مستخلص: | Purpose: Although research has suggested that enterprise system (ES) implementations have major impacts on employee job characteristics and outcomes, there has been limited research that has examined the impacts of ES implementations on interpersonal relationships over time. Building on and extending recent studies that have examined changes in employee job characteristics and outcomes during an ES implementation, this research examined the nature, extent, determinants and outcomes of changes in an important interpersonal relationship construct—coworker exchange (CWX)—following an ES implementation. CWX is considered a critical aspect of employees' job and an important determinant of their success in the workplace. Drawing on social exchange theory (SET), the authors theorize that employees will perceive a change in CWX following an ES implementation. Design/methodology/approach: A longitudinal field study over a period of 6 months among 249 employees was conducted. Latent growth modeling was used to analyze the data. Findings: The authors found that employees' work process characteristics, namely perceived process complexity, perceived process rigidity and perceived process radicalness, significantly explained change, i.e. decline in our case, in CWX during the shakedown phase of an ES implementation. The decreasing trajectory of change in CWX led to declining job performance and job satisfaction. Originality/value: The role of CWX and its importance in the context of ES implementations is a key novel element of this work. |
| مصطلحات الفهرس: | COVARIANCE STRUCTURE-ANALYSIS, Coworker exchange (CWX), EMPLOYEE JOB-PERFORMANCE, Enterprise systems, ERP IMPLEMENTATION, INDIVIDUAL CHANGE, INFORMATION-TECHNOLOGY, Job performance, Job satisfaction, KNOWLEDGE, Latent growth modeling, LEADER-MEMBER EXCHANGE, NOMOLOGICAL NETWORK, Process characteristics, SUPPORT STRUCTURES, WORK, Work process, Article - Refereed |
| DOI: | 10.1108.IMDS-06-2020-0380 |
| URL: | |
| الإتاحة: | Open access content. Open access content In Copyright http://rightsstatements.org/vocab/InC/1.0 |
| ملاحظة: | English |
| أرقام أخرى: | VPI oai:vtechworks.lib.vt.edu:10919/110356 doi:10.1108/IMDS-06-2020-0380 EISSN:1758-5783 ISSN:0263-5577 1334644222 |
| المصدر المساهم: | VIRGINIA TECH From OAIster®, provided by the OCLC Cooperative. |
| رقم الأكسشن: | edsoai.on1334644222 |
| قاعدة البيانات: | OAIster |
| DOI: | 10.1108.IMDS-06-2020-0380 |
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