كتاب إلكتروني
An Experimental Investigation of the Effect of Perceived Service Quality on Consumer Satisfaction with Service Encounters
| العنوان: | An Experimental Investigation of the Effect of Perceived Service Quality on Consumer Satisfaction with Service Encounters |
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| المؤلفون: | Dubé, LauretteAff1 |
| المساهمون: | Crittenden, Victoria L., editorAff11 |
| المصدر: | Proceedings of the 1992 Academy of Marketing Science (AMS) Annual Conference. :444-448 |
| قاعدة البيانات: | Springer Nature eBooks |
Full Text Finder | ردمك: | 9783319132471 9783319132488 |
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| DOI: | 10.1007/978-3-319-13248-8_91 |