Compliance training can be problematic, especially when training transfer does not occur consistently, as non-adherence to governmental regulations can result in monetary sanctions. The purpose of this qualitative action research case study was to explore employees' perceptions of and experiences with the User Design intervention process, as they developed new compliance curriculum in a User Design cohort. The action research case study included all community site managers at a regional property management company, with 10 staff members participating in the Synchronous Technologies User Design inquiry (STUDi) cohort. The pre- and posttest knowledge assessment scores and job performance indicators were quantitatively reviewed to support the qualitative results. Findings indicate participant perceptions were positive with the process, because of familiarity. Participants perceived the process as rewarding, illuminating, which allowed them to expand their personal learning into areas not normally within their scope of work. Participant collaboration and engagement were high, as evidenced by surveys, semi-structured interview questions, and direct observation. Results of this action research case study show when there is systemic change necessary, specifically in this case, compliance curriculum changes, involving end users who are more aware of daily operational challenges is a good choice. The User Design process combined with the Community of Inquiry theoretical framework, as an emancipatory model, takes advantage of indigenous knowledge, even though the timeline and effort can be more protracted than standard instructional design projects. High levels of engagement, collaboration, and inventiveness are evident when participants enjoy the process. The limitations of this study are the small sample size and restriction to one case study. Further research is recommended using the format and processes developed to determine validity. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page: http://www.proquest.com/en-US/products/dissertations/individuals.shtml.]
